PRIVACY POLICY

Effective Date: 29 June 2026

Privacy Policy

RT Chauffeurs (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our chauffeur services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

RT Chauffeurs is the data controller responsible for your personal information.
RT Chauffeurs
Email: contact@rtchauffeurs.com
Telephone: +44 7521 312195
If you have any questions regarding this Privacy Policy or how we process your data, please contact us using the details above.

Information We Collect

We may collect and process the following categories of personal information.

Identity Information

  • First name
  • Last name
  • Company name (where applicable)

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Pickup and drop-off addresses

Booking Information

  • Journey details
  • Flight numbers
  • Dates and times of travel
  • Passenger names (where provided)
  • Special requests

Payment Information

Payments are processed securely through our payment providers. We do not store full payment card details on our servers.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Location
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Website usage statistics
  • Cookies

How We Use Your Information

We use your information to:

  • Process and manage bookings
  • Provide chauffeur services
  • Contact you regarding your booking
  • Respond to enquiries
  • Issue invoices and receive payments
  • Improve our website and customer experience
  • Maintain website security
  • Prevent fraud
  • Comply with legal obligations
  • Send service updates

Where you have given consent, we may also send promotional communications. You may unsubscribe at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (where required)

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Professional chauffeurs carrying out your booking
  • Payment processing providers
  • IT and website service providers
  • Accountants and legal advisers
  • Government authorities where legally required

We never sell your personal information.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it is securely deleted.

Cookies

Our website uses cookies to improve functionality and analyse website traffic.
Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Maintain website security

You may disable cookies through your browser settings, although some features of the website may not function correctly.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing personal information.

International Data Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:
RT Chauffeurs
Email: contact@rtchauffeurs.com
Telephone: +44 7521 312195